FAQs

Global Exchange is a Spanish Company, leader in foreign exchange nationwide and the second in the world. We offer our service to private individuals in their trips for business or leisure.

Our company is located at the main airports, hotels and shopping centers of 21 countries, serving over 7 million customers per year.

We are present in Guatemala, with branches and online currency exchange service with collection at our branches in Ciudad de Guatemala and Antigua Guatemala for a wide range of foreign currencies.

Yes. Global Exchange provides an online money order service for your trip to collect at one of our branches at Ciudad de Guatemala and Antigua Guatemala, in Guatemala.

Besides getting the best exchange rate for your online exchange (more travel cash for the same price), this service allows you to save time and reduce anxiety, as you will have the currency you need ready for your trip abroad.

Place your order online and pay for it upon collection at the branch of your choice on the day of your trip whether you are a Guatemalan resident travelling abroad or an inbound traveler in need of buying Quetzal (QTZ).

By ordering online you might obtain a 15% discount on the exchange margin, and you can collect your currency and pay directly at the airport the day you travel.

No, the exchange rate applied to orders placed on the website in Guatemala (for buyers of foreign currency or inbound travelers buying QTZ) is more advantageous for you than at the airport branches. By ordering online, you might obtain a 15% discount on the exchange margin, and you can collect your currency and pay directly at the airport on the day you travel. This way we can make sure you get the best rates online.

If you need more information or have doubts, please contact our Customer Service Department.

Global Exchange has currency exchange branches in Ciudad de Guatemala and Antigua Guatemala. You can find us in various convenient locations at the Terminal buildings, Arrivals and Departures. Check the exact location of all our branches in Guatemala.

Besides Guatemala, our company is present in another 20 countries and is currently embarked on a constant expansion process throughout Asia Pacific and the rest of the world.

Our exchange branches at the airport are available to you 24 hours a day, 7 days a week at airports. You can check the schedule of each branch on this website.

We want to offer an integral service to our Customers, so we provide foreign exchange services with 47 currencies:  Argentine Peso* ARS, Aruban Florin AWG, Australian Dollar AUD, Barbadian Dollar BBD, Belize Dollar BZD, Bermudian Dollar BMD, Brazilian Real BRL, British Pound GBP, Canadian Dollar CAD, Cayman Islands Dollar KYD, Chilean Peso CLP, Chinese Yuan CNY, Colombian Peso COP, Costa Rican Colon CRC, Czech Koruna CZK, Danish Krone DKK, Dominican Peso DOP, East Caribbean Dollar XCD, Egyptian Pound EGP, Euro EUR, Guatemalan Quetzal GTQ, Honduran Lempira HNL, Hong Kong Dollar HKD, Hungarian Forint HUF, Indonesian Rupiah IDR, Israeli New Shekel ILS, Jamaican Dollar JMD, Japanese Yen JPY, Malaysian Ringgit MYR, Mexican Peso MXN, Moroccan Dirham MAD, New Zealand Dollar NZD, Nicaraguan Cordoba NIO, Norwegian Krone NOK, Paraguayan Guarani* PYG, Peruvian Nuevo Sol PEN, Singapore Dollar SGD, South Korean Won KRW, Swedish Krona SEK, Swiss Franc CHF, Taiwan Dollar TWD, Thai Baht THB, Trinidadian Dollar TTD, Turkish Lira TRY, Uruguayan Peso UYU and US Dollar USD

We currently do not charge any service fees for any of our currency exchange transactions in Guatemala.

In order to offer you the best possible service, we accept different methods to pay for your travel money at our branches: cash, Visa or Mastercard cards and Traveler check.

The accuracy and seriousness that drive our transactions make this situation very unlikely. However, if this happens, we will proceed to replace the banknote in that very moment.

Besides, for the safety of our Customers, Global Exchange records the serial numbers of banknotes in such a way that counterfeited notes can be detected, or in case a Customer has a complaint, we can check whether it came from our branches or not.

No matter where you are, Global Exchange is a multinational company with several channels you can contact us through. Our excellence in Customer Service makes us consider and resolve each and every problem that our Customers report us, in the best possible way.

You can check our current job vacancies in Guatemala on our website. If you can’t find what you are looking for, send us your resume at: rrhh@grupoglobalexchange.com and maybe you’ll be part of our team in the near future.

You can send us your resume through our website, where you can also check our current vacancies available in Guatemala.

In Global Exchange we believe in the talent, motivation and commitment of our team, which has made us the third leading currency exchange company in the world. Consequently, we put at your disposal a working environment in which everyone has the opportunity to grow and develop their potential.